![]() ![]() However, there are major issues with patient care and how the facility runs in my opinion. It is a newer facility so it’s clean and looks “nice” from the outside looking in. Overall a very disappointing experience and I hope my mom never has to step foot in the place again. Also- it is next near impossible to speak with any upper level staff (ex, social worker, nurse manager, rehabilitation manager etc) because they seem to be in meetings all day, everyday. I understand being understaffed- however, waiting upwards of 40-50 minutes for someone to get to you after the call light is activated is unacceptable. If I had not been there daily inquiring and insisting my moms needs be met, I am unsure of how she would have progressed. From being understaffed, lack of communication, limited follow through from nearly every department from rehab to food services and nursing. ![]() Unfortunately the cons far outweighed the pros during my moms stay at Regency of Shelby. If I had not been there daily inquiring and insisting my moms needs be.
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